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Vacancy Information

Volunteers required to work on a Fraud Prevention Pilot Project in West Sussex.

Flexible with an expectation of volunteering for a minimum of 10 hours per month, worked during the core hours of 08:00-20:00.

Any operational West Sussex Police Station

The Role

The volunteer role is to work on a Pilot Project in West Sussex to provide protective messaging to victims of fraud (individuals and businesses) who have reported their crime to Action Fraud and not received a policing response. This will include victims who were not identified as vulnerable at first point of contact or treated as a ‘call for service’ for the purposes of Action Fraud reporting guidelines.

The post holder will at times be working with a minimal amount of intervention/ supervision. The post holder will be accountable to the Prevention Sergeant, however will be expected to make decisions and use their initiative.

This post also operates alongside other internal and external roles and departments:

The post holder will be working alongside the Financial Abuse Safeguarding Officer and the Prevention and Partnership Manager.

Key Responsibilities

To contact fraud victims not identified as vulnerable to reduce the risk of repeat victimisation and further financial loss through the provision of protective advice packages.

To understand the varying types of fraud categories and ensure that victims are provided with crime prevention packages relevant to their specific needs.

To use online packages as the primary means of delivering crime prevention advice to victims.

To contact victims via postal mail or telephone where online contact is unavailable.

To review and categorise victim data held on Excel Spread sheets

To submit and claim for expenses to Prevention Sergeant within 2 months of being incurred.

To attend occasional mandatory training sessions, to remain conversant with current fraud trends and changes in policy.


Skills & Experience


Experience of dealing directly with members of the public and providing a high level of customer service.

Able to demonstrate a high level of oral and written communication skills, including the ability to write and present information to a wide range of people.

Ability to maintain records and documentation efficiently.

Ability to work without direct supervision and demonstrate a high level of self-management, motivation, drive and determination.

Able to demonstrate a respect for the opinions, circumstances and feelings of others.

Possess a high level of integrity and resilience.

Respect for race and diversity.

Knowledge of key fraud types and prevention advice (training provided).

IT Skills including familiarity with Microsoft Excel and Outlook

Contact Details

Bernadette Lawrie
Operation.Signature@sussex.pnn.police.uk
101Extension : 581243


Additional Information

Applications will only be accepted by clicking the 'Apply Now' button. CVs are not accepted as part of our recruitment process.

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.

Diversity Statement

We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.

We value the differences that people bring from all backgrounds and communities. Regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.