Volunteers required to work on a Fraud Prevention Pilot Project in West Sussex.
Flexible with an expectation of volunteering for a minimum of 10 hours per month, worked during the core hours of 08:00-20:00.
Any operational West Sussex Police Station
The volunteer role is to work on a Pilot Project in West Sussex to provide protective messaging to victims of fraud (individuals and businesses) who have reported their crime to Action Fraud and not received a policing response. This will include victims who were not identified as vulnerable at first point of contact or treated as a ‘call for service’ for the purposes of Action Fraud reporting guidelines.
The post holder will at times be working with a minimal amount of intervention/ supervision. The post holder will be accountable to the Prevention Sergeant, however will be expected to make decisions and use their initiative.
This post also operates alongside other internal and external roles and departments:
The post holder will be working alongside the Financial Abuse Safeguarding Officer and the Prevention and Partnership Manager.
To contact fraud victims not identified as vulnerable to reduce the risk of repeat victimisation and further financial loss through the provision of protective advice packages.
To understand the varying types of fraud categories and ensure that victims are provided with crime prevention packages relevant to their specific needs.
To use online packages as the primary means of delivering crime prevention advice to victims.
To contact victims via postal mail or telephone where online contact is unavailable.
To review and categorise victim data held on Excel Spread sheets
To submit and claim for expenses to Prevention Sergeant within 2 months of being incurred.
To attend occasional mandatory training sessions, to remain conversant with current fraud trends and changes in policy.
Skills & Experience
Experience of dealing directly with members of the public and providing a high level of customer service.
Able to demonstrate a high level of oral and written communication skills, including the ability to write and present information to a wide range of people.
Ability to maintain records and documentation efficiently.
Ability to work without direct supervision and demonstrate a high level of self-management, motivation, drive and determination.
Able to demonstrate a respect for the opinions, circumstances and feelings of others.
Possess a high level of integrity and resilience.
Respect for race and diversity.
Knowledge of key fraud types and prevention advice (training provided).
IT Skills including familiarity with Microsoft Excel and Outlook
101Extension : 581243
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