Vacancy Information
Division / Department - Forcewide
Grade - Grade D
Status - Part Time
Contract Type - Permanent
Salary Grade Range - £20,486 - £23,758
Working Hours - 15.0 Hours per Week
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role
Surrey Police are looking to recruit a part time (15 hours per week) telephone researcher to engage those who have previously reported a DA incident (and potentially other crimes) in order to obtain their views and opinions on various issues in relation to policing in Surrey. This is part of a Home Office requirement.
We are looking for someone who can conduct this activity appropriately and professionally and thereby promote a positive image of Surrey Police. There will also be an admin process prior to conducting the telephone interviews.
The successful applicant will be an excellent communicator, have strong administrative skills and have basic knowledge of MS Excel and MS Word.
Key Responsibilities
1. To conduct telephone interviews with named service users following a fixed survey script and structure, facilitated via software on Force systems.
2. To maintain professional, courteous and sympathetic attitude and be able to demonstrate the range of skills of a telephone interviewer, e.g. to probe for answers when the respondent is unclear or hesitant utilising interpersonal skills, managing the length of call whilst being an ambassador for the Force.
3. To use discretion and demonstrate sensitivity appropriate to the nature of the call and the needs of the respondent.
4. To contribute towards achieving pre-determined target numbers of interviews over a given period of time, whilst being aware that this is not always achievable and the team strives to achieve quality over quantity of interviews.
5. To record the results of each interview into the relevant software accurately.
6. To take responsibility for optimising own performance by participating in performance monitoring exercises and other quality assurance exercises.
7. To participate in training and other personal development exercises relevant to the duties and responsibilities of the post.
8. To undertake the necessary pre-screening safeguarding checks prior to making calls. This will involve, with the aid of the team making decisions around who is appropriate to conduct the survey and will require the applicant to have a good attention to detail.
Skills & Experience
Essential skills or experience:
1. Excellent communication skills, with the ability to communicate at all levels, particularly on the telephone
2. Customer focus.
3. Planning and coordination skills
4. Reasonable knowledge of MS Excel and Word.
Desirable skills or experience:
1. Experience of working with victims of crime.
2. Previous telephone experience, this may be as a researcher/call handler etc.
Further Information
For further information, or to discuss the role please contact Rebecca Reed at Rebecca.Reed@surrey.pnn.police.uk.
The role is 15 hours per week. There is some flexibility around the hours/days of work, and this will be discussed at interview.
We recognise that our people are balancing demanding careers with commitments and interests outside of work. We welcome applications and discussion with candidates who want to work full-time or part-time/flexible hours.
This vacancy will be based at Headquarters, Guildford. Please note that in 2024 Surrey Police Headquarters is due to move to Leatherhead.
Additional Information
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
If you are an internal candidate looking to apply for this role, please ensure that you discuss your application with your line manager before submitting an application. If you are conditionally offered the role your attendance record and any reasonable adjustments already in place will be discussed with yourself and your current line manager.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally. If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment.
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Applications will only be accepted by clicking the 'Apply Now' button. CVs are not accepted as part of our recruitment process.
Diversity Statement
We are only as good as our people. It's really important to us that our officers and staff can be themselves in the workplace and we believe that as an organisation we'll benefit from the variety of thinking, approach and skills that diversity can bring; all of which helps us to deliver a better policing service.
We have worked really hard to create a safe, open and inclusive culture. We have a range of staff networking groups to provide specific support and advice and we are proud to be members of Stonewall and Disability Confident, and to be aligned with the Armed Forces Covenant and the HeForShe movement.
We value the differences that people bring from all backgrounds and communities so, regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.