Vacancy Information
Division / Department - Shared Business Services
Grade - Grade D
Status - Full Time
Contract Type - Fixed Term Contract
Salary Grade Range - £24,075 - £27,303
Working Hours - 36.0 Hours per Week
Shift Allowance -
Politically Restricted -
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role
To assist in the delivery of a professional procurement service to the Force.
Surrey Police have established a Shared Business Services Centre (SBSC) to deliver transactional central services operating across the force in a more joined-up and efficient manner. The Shared Business Services Purchasing Assistant will deliver first line support, technical advice and support within their specialist area directing callers to appropriate technological solutions and information sources and where necessary escalating issues to the retained organisation. A longer term aspiration is to develop the skills and knowledge of the Shared Business Services centre to a level sufficient to allow them to support colleagues outside of their normal area of expertise.
Key Responsibilities
*To review, amend and process force-wide non catalogue requests (requisitions) through the procurement/finance system (iProcurement).
*To source goods and services through competitive quotations where necessary in accordance with the Forces internal policies, Surrey Police Authority’s Contract Standing Orders, UK and EU Legislation.
*Responsible for the procurement administration of the Force Financial System (Oracle) including (but not limited to) supplier database, on-line stores and catalogue management.
*To manage, expedite and resolve internal queries in relation to iProcurement activity and external (supplier) Purchase Order activity.
*To extract, prepare and present various transaction/supplier activity reports.
*Ensure the SBSC is leaner and more efficient to maximise investment on frontline services.
*Provide customer focused first line support in response to enquiries within a specified desk to internal and external customers, ensuring enquiries are dealt with quickly and effectively.
*Provide an accessible, efficient and professional customer service at all times, contributing to the successful running of the SBSC and a positive perception of its service across the force.
*Promote the reputation of appropriate IT systems to internal customers to facilitate their understanding and use of system, promoting future use and reducing future demand on the SBSC.
*Perform accurate, timely and efficient transactional support and processing so that records are maintained and up to date.
*Provide effective resolution of enquiries, escalating cases where the knowledge database does not provide answers and ensuring involvement of colleagues across the retained HR, Finance or IT business areas as appropriate.
*Respond to enquiries within the parameters of agreed service level agreements (call volumes, call length, call resolution), to ensure targets are met.
Skills & Experience
* A good standard of general education.
* Has experience of working in a procurement environment.
* IT literate with good keyboard and data entry skills and a strong attention to detail to ensure accuracy of data.
* Experience of prioritising conflicting demands and responding appropriately.
* Ability to work with minimum supervision.
* Strong interpersonal and customer service skills with an ability to build a rapport with callers and promote the SBSC to internal and external stakeholders.
* Possess good customer care and interpersonal skills with the ability to demonstrate these skills in a professional and courteous manner.
Further Information
We recognise that our people are balancing demanding careers with commitments and interests outside of work. We welcome applications and discussion with candidates who want to work full-time or part-time/flexible hours.
Additional Information
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally.
If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self-employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Diversity Statement
We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.