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Vacancy Information

Division / Department - Information Technology (Joint)
Grade - Grade H
Status - Full Time
Contract Type - Secondment
Salary Grade Range - £31,004 - £37,042
Working Hours - 37.0 Hours per Week

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

The Role

Sussex and Surrey IT Department are recruiting a full-time Senior Desktop IT Technician primarily based at Surrey HQ, Guildford. The position will require travel both in Force and to our partner Forces where appropriate.

This is a second line support role to support the Forces’ end point devices: desktops, laptops, body worn cameras, mobile phones, mobile data terminals, smart phones, printers, plotters and more. You will be the first point of escalation for the Technicians within the Team and be expected to have the knowledge to assist them. You will also be responsible for packaging, deploying and faulting applications through System Centre Configuration Manager and assisting in maintaining our environment.

We have a walk in IT Workshop at Surrey Headquarters that you will sometimes be required to cover.

This role will be offered as a secondment ending after two years.

Key Responsibilities

BAU support – Managing SupportWorks queues: prioritising and resolving
Project work - Changing and Improving, IT and Business led
Site moves – Organising and assisting across the Force
Event support - Including occasional evening and weekend work
Hardware refresh – Setup, configuration and deployment
Escalation point for Desktop IT Technicians - Advanced problem solving
Windows 10 rollout - Enabler
System Centre Configuration Manager - Administration, use and maintenance
Windows patches and other software updates – Packaging, deploying and monitoring

Skills & Experience

It is essential that you are familiar with portable networked devices and associated operating systems, management systems, carriers and mobile services presented to, or installed on, portable devices.
It is essential that you understand local encryption, security and identity software, hardware, software and facilities used to make secure connections across untrusted networks including configuration and policy.
A familiarity with desktop hardware and peripherals is required, including operating systems, office applications and other specialist application software installed and operated from end-user devices. Candidates must understand network connectivity and the cabling between desktops and peripherals, and associated standards including client device management and security systems.
It is essential that you have had exposure to SCCM and its utilisation as a tool to support our estate.

Examples of the technologies we use are: Windows 7/10, Blackberry Enterprise Server (BES) and other industry standard Mobile Device Manager solutions, Mobile identity devices (VPN), 3G/4G, Wi-Fi, Bluetooth standards and peripherals, Active Directory, GPS, smartcards and compact storage devices.
Desktop PC's and thin client hardware, printers and MFD's, external storage devices, scanners, bar code readers, approved client software such as MS Project, MS Visio and Adobe Acrobat, MS Office components, IE and other browsers, Anti-virus software, Client IP and networking configuration, USB standards, Microsoft SCCM.

You will need to have a clean driving license as you may need to drive Sussex Police fleet vehicles to work in our other locations. You will need to pass a Police Driving permit.

Applicants must display the ability to work independently with a professional approach. The ability to pay attention to detail is essential. Good written and verbal communication skills and organisational skills will be key for the successful candidate. Your customer care skills must be outstanding.

Further Information

Any queries should be directed to Christine Mood, Sussex Police: Email

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

If you are an internal candidate looking to apply for this role, please ensure that you discuss your application with your line manager before submitting an application. If you are conditionally offered the role your attendance record and any reasonable adjustments already in place will be discussed with yourself and your current line manager.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally. If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment.

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.

Applications will only be accepted by clicking the 'Apply Now' button. CVs are not accepted as part of our recruitment process.

Diversity Statement

We are only as good as our people. It's really important to us that our officers and staff can be themselves in the workplace and we believe that as an organisation we'll benefit from the variety of thinking, approach and skills that diversity can bring; all of which helps us to deliver a better policing service.

We have worked really hard to create a safe, open and inclusive culture. We have a range of staff networking groups to provide specific support and advice and we are proud to be members of Stonewall and Disability Confident, and to be aligned with the Armed Forces Covenant and the HeForShe movement.

We value the differences that people bring from all backgrounds and communities so, regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.