Vacancy Information
Division / Department - Contact and Control
Grade - Grade C
Status - Full Time or Happy to Talk Flexible Working
Contract Type - Permanent
Salary Grade Range - £21,641 - £24,731
Working Hours - 36.0 Hours per Week
Shift Allowance -
Politically Restricted -
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role
To deal with, in a professional and courteous manner, all visitors to Surrey Police Headquarters. To provide an efficient and effective service to all users of facilities at HQ and to deal with all enquiries in an efficient and polite manner.
Once in post, to take a proactive approach in gaining knowledge of key contacts within other departments.
Key Responsibilities
As a receptionist you will ensure that the Reception Desk is opened and closed at the published times.
You need to have the ability to deal with visitors with varying needs, which requires the need to act appropriately and professionally with a caring and approachable manner.
Operate security barriers using monitors and microphone link.
Receive and make sure that all necessary booking-in procedures and vetting checks have taken place with all visitors to the estate.
Receive and deal with enquiries in relation to parcel and mail deliveries.
To be flexible and harmonious in your approach to the role with reference to the cover of other members of Receptionist staff during periods of annual leave or sickness.
Skills & Experience
It is essential for the post holder to demonstrate the ability to work calmly under pressure but still cope with the situation, whilst multi-tasking effectively.
It is essential to have excellent communication skills and be a team player supporting other team members when necessary.
It is desirable to have one year’s previous experience of work in a similar environment, dealing with customers/visitors in a face to face setting.
You need to be computer literate, with a working knowledge of Microsoft or Windows based packages. To have the ability to learn bespoke computer systems.
Further Information
Please email Kirsten Jackman fin 11000 if you have any questions, or would like further information about this vacancy.
We recognise that our people are balancing demanding careers with commitments and interests outside of work. We welcome applications and discussion with candidates who want to work full-time or part-time/flexible hours.
This vacancy will be based at Headquarters, Guildford. Please note that in 2024 Surrey Police Headquarters is due to move to Leatherhead.
Additional Information
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally.
If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self-employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Diversity Statement
We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.
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