Vacancy Information
Division / Department - Professional Standards Department
Grade - Grade C
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £18,202 - £21,101
Working Hours - 36.0 Hours per Week
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role
The Professional Standards Department (PSD) are seeking an Audio Typist / Administration Officer to provide an effective and efficient text preparation service and administrative support to the management and staff of the department. The successful applicant must exhibit the highest integrity due to the sensitive information they will be privy to.
Key Responsibilities
The role is responsible for:
• Accurately transcribing audio recordings within agreed deadlines, for example, of interviews, statements and conduct proceedings.
• Assisting members of the department by undertaking a range of administrative duties including general typing, collecting and distributing the post, photocopying, filing and archiving.
• Acting as a professional point of contact for members of the public, other Surrey Police employees and external organisations.
• Managing correspondence into the department (by both email and post) and preparing suitable responses.
Skills & Experience
• Demonstrable experience within an administration environment or five GCSEs including English Language (or equivalent).
• The ability to work accurately and meticulously to predetermined time scales demonstrating effective time management and prioritisation skills with the ability to manage their own workload without close supervision.
• Excellent keyboard skills of at least 60 words per minute, including experience in the use of Microsoft Office packages, and willingness to undertake training to develop the necessary skills required to use Surrey Police systems including Centurion and Niche.
• Excellent interpersonal and communication skills, demonstrating a customer service focused approach to dealing with enquiries handling irate telephone callers tactfully, in a firm but polite and professional manner.
• The ability to work effectively in a team environment, demonstrating a flexible and adaptable approach with the ability to handle a number of matters simultaneously within a busy office environment.
• The ability to act with integrity, honesty and complete discretion in view of the personal, sensitive and confidential nature of the work within the Professional Standards Department.
• An objective outlook with the ability to remain detached from the contents of the work.
• The ability to quickly assimilate a reasonable working knowledge of the structure of Surrey Police together with the administrative policies, procedures and systems.
• An understanding of the concept of continuous improvement and is willing to contribute towards improving the administration systems within the team to build upon the standards of service provided.
Further Information
Should you require further information, please contact Steve Schulten or Debbie White on 01483 639 792 or via email at PSD@surrey.pnn.police.uk%MCEPASTEBIN%
We recognise that our people are balancing demanding careers with commitments and interests outside of work. We welcome applications and discussion with candidates who want to work full-time or part-time/flexible hours.
This vacancy will be based at Headquarters, Guildford. Please note that in 2024 Surrey Police Headquarters is due to move to Leatherhead.
Additional Information
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
If you are an internal candidate looking to apply for this role, please ensure that you discuss your application with your line manager before submitting an application. If you are conditionally offered the role your attendance record and any reasonable adjustments already in place will be discussed with yourself and your current line manager.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally. If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment.
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Applications will only be accepted by clicking the 'Apply Now' button. CVs are not accepted as part of our recruitment process.
Diversity Statement
We are only as good as our people. It's really important to us that our officers and staff can be themselves in the workplace and we believe that as an organisation we'll benefit from the variety of thinking, approach and skills that diversity can bring; all of which helps us to deliver a better policing service.
We have worked really hard to create a safe, open and inclusive culture. We have a range of staff networking groups to provide specific support and advice and we are proud to be members of Stonewall and Disability Confident, and to be aligned with the Armed Forces Covenant and the HeForShe movement.
We value the differences that people bring from all backgrounds and communities so, regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.