Vacancy Information
Division / Department - Shared Business Services
Grade - Grade 6
Status - Full Time
Contract Type - Fixed Term Contract
Salary Grade Range - £21,837 - £23,100
Working Hours - 37.0 Hours per Week
Shift Allowance -
Politically Restricted -
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role
To assist with administrative and transactional duties in the delivery of an effective professional service to all employees and stakeholders across a collaborated function.
To work as part of a team providing advice and guidance to a range of payroll queries and support for the payroll team.
This role is advertised as a Fixed Term Contract to end on 31 March 2023
Agile working - mixture of working from home and office (located at Sussex Police Headquarters in Lewes)
Key Responsibilities
1. Provide excellent customer service. Receive and respond to requests from Officers, Staff and external providers in a timely manner, ensuring a professional and accurate outcome. Ensuring all calls are logged and recorded as required.
2. Perform a wide range of administrative and transactional tasks ensuring they are accurate, timely and efficient so that records are maintained and up to date.
3. Provide effective resolution of enquiries. Escalating more complex issues to the Team and ensuring involvement of colleagues across the retained HR, Finance or IT business areas as appropriate.
4. To work closely across different functions within the SBS within 'one team' as resilience when needed.
5. Undertake other duties appropriate to the grade and character of work as may be reasonably required, including specific duties outside of your graded post.
6. Deal with all enquiries in confidence and at all times adhering to GDPR.
7. Maintain and understand Policies.
8. Assisting in any system testing when required, ensuring system changes are applied correctly according to legislative and statutory requirements.
9. Insight into the payroll including pension, tax and Ni enquires.
Skills & Experience
Numerate, Literate, able to work in fast paced customer focused environment.
Essential Criteria
• A good standard of general education • MS Outlook, Excel and Word Skills are essential with strong attention to detail to ensure accuracy of data.
• Demonstrate experience in dealing with customers in person, via email and over the phone. The ability to build good rapport with internal and external stakeholders
• Organised and methodical with a high attention to detail and accuracy. Ability to work under tight time pressures and to strict deadlines
• flexibility with hours and peak periods of work is essential
Additional Requirements
• Demonstrate some experience in a Payroll or similar office environment, experience of using SAP is an advantage
• Ability to remain calm when dealing with difficult or distressed people, ability to explain complex matters in a straightforward way
• The successful candidate will also need to be a team player, proactive and flexible to support the Force business needs
Further Information
Contact Dee Woollard via email: dee.woollard@sussex.police.uk
Additional Information
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally.
If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self-employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Diversity Statement
We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.