Vacancy Information
Division / Department - Digital Data & Technology
Grade - Grade 9
Status - Full Time
Contract Type - Fixed Term Contract
Salary Grade Range - £24,546 - £26,865
Working Hours - 37.0 Hours per Week
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role
Sussex and Surrey IT Department are recruiting a full-time Desktop IT Technician based at Sussex HQ, Lewes. This is a second line support role to support the Forces' end point devices: desktops, laptops, body worn cameras, mobile phones, mobile data terminals, smart phones, printers, plotters and more.
We have a walk in Workshop at Sussex Headquarters that you will sometimes be required to cover.
The role may involve travelling to Force and Multi agency locations around both counties to support frontline policing through technical problem solving and installing / supporting networked and various other mobile endpoint devices.
The role will be offered as a secondment ending 31st March 2022 for internal staff, and a fixed term contract ending 31st March 2022 for external applicants.
Key Responsibilities
The role is responsible for the delivery of second line IT support, IT maintenance and the delivery of change project work.
You would be key to the success of our Desktop Team in supporting Policing in Sussex and Surrey. You would manage a fault queue, prioritising and resolving endpoint issues You would be involved in IT maintenance and keeping out estate current. You would handle hardware setup, configuration and deployment. You would be involved in the rollout of new projects and developing the skills to support them. You would deal with our Drop-in Centre customers efficiently and effectively dealing with their IT questions.
Skills & Experience
It is desirable that you are familiar with portable networked devices and associated operating systems, management systems, carriers and mobile services presented to, or installed on, portable devices.
It is desirable that you understand local encryption, security and identity software, hardware, software and facilities used to make secure connections across untrusted networks including configuration and policy.
A familiarity with desktop hardware and peripherals is required, including operating systems, office applications and other specialist application software installed and operated from end-user devices. Candidates require an awareness of network connectivity and cabling between desktops and peripherals and associated standards including client device management and security systems.
Examples of the technologies we use: Windows 7/10, Blackberry Enterprise Server (BES) and other industry standard Mobile Device Manager solutions, Mobile identity devices (VPN), 3G / 4G, Wi_fi, Bluetooth standards and peripherals, Active Directory, GPS, smartcards and compact storage devices. Desktop PCs and thin client hardware, printers and MFPs, external storage devices, scanners, bar code readers, approved client software such as MS Project, MS Visio and Adobe Acrobat, MS Office components, IE and other browsers, Anti-virus software, Client IP and networking configuration, USB standards, Microsoft SCCM.
You will need to have a clean driving licence as you may need to drive Sussex Police fleet vehicles to work in our other locations. You will need to pass a Police Driving permit.
Applicants must display the ability to work independently with a professional approach. The ability to pay attention to detail is essential. Good written and verbal communication skills and organisational skills will be key for the successful candidate. Your customer care skills must be outstanding.
Further Information
For further information about this role please contact: Simon Wales, Service Centre Manager, simon.wales@sussex.pnn.police.uk
Additional Information
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
If you are an internal candidate looking to apply for this role, please ensure that you discuss your application with your line manager before submitting an application. If you are conditionally offered the role your attendance record and any reasonable adjustments already in place will be discussed with yourself and your current line manager.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally. If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment.
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Applications will only be accepted by clicking the 'Apply Now' button. CVs are not accepted as part of our recruitment process.
Diversity Statement
We are only as good as our people. It's really important to us that our officers and staff can be themselves in the workplace and we believe that as an organisation we'll benefit from the variety of thinking, approach and skills that diversity can bring; all of which helps us to deliver a better policing service.
We have worked really hard to create a safe, open and inclusive culture. We have a range of staff networking groups to provide specific support and advice and we are proud to be members of Stonewall and Disability Confident, and to be aligned with the Armed Forces Covenant and the HeForShe movement.
We value the differences that people bring from all backgrounds and communities so, regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.
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