Vacancy Information
Division / Department - Contact and Deployment
Grade - Grade E
Status - Full Time
Contract Type - Permanent
Starting Salary - £22,394 + £4,328unsocial hours allowance p.a.
Working Hours - 36 Hours per Week
Surrey Police’s Force Control Room controls and coordinates police resources across the county of Surrey with a single aim; to protect the public.
In this fast-paced working environment, you will be responsible for the direction of resources to police incidents and for providing officers with critical information and updates as the incident develops. This is a varied and exciting role managing a wide range of incidents, providing emergency responses and coordinating specialist departments such as dogs, firearms officers, and the helicopter, together with other emergency services where appropriate.
On completion of training you will manage both emergency and non-emergency situations; the role requires you to be able to prioritise and juggle competing demands. You will be required to make fast time decisions based on threat, harm and risk, taking into account public and officer safety and the resources available to you.
If you like a challenge and making a difference this role is for you! No two days will ever be the same again....
Skills & Experience
Criteria for interview selection
It is essential that applicants can evidence that they possess the following skills:
- Either English GCSE Grade C or above, English ‘O’ Level, or equivalent, eg OCR Level 2 in Literacy.
- Excellent verbal communication skills enabling you to communicate with both internal and external customers and deal assertively and courteously whilst managing expectations.
- Excellent written communication skills with the ability to produce clear, concise and accurate documents.
- The ability to work both effectively as part of a team and to work unsupervised, using your own initiative to solve problems, taking reasoned and responsible decisions that consider all the relevant factors and information, based on Force policy and best practice.
- The ability to work calmly and effectively under pressure, to highlight risks, prioritise issues, to take control and respond promptly to changing situations, to prioritise and risk assess in a fast-time environment.
- Proficient and accurate typing skills at a minimum of 30 wpm.
- A high degree of tact and diplomacy to ensure excellent customer service.
- A good working knowledge of MS Office windows based computer applications.
- The ability to endure a 10 week rotating shift pattern. The Force Control Room operates a 24 hour, 7 day a week service to all of its customers on 5 teams. (Earlies 0600-1445, Lates 1400-2300 and Nights, 2200-0630).
Contact Details
For further information about this role please contact the Recruitment Team on resourcing@surrey.pnn.police.uk or 01483 633333.
Additional Information
Once short listing is completed, successful applicants will be invited for an assessment initially which is most likely to take place during an evening or at a weekend.
Please note that this role carries a two year tenure upon commencing employment, in which you will not be eligible to apply for any other role within Surrey Police as an internal move.
We are currently recruiting for courses due to start in March 2020 onwards. The next assessment centres are scheduled for November 2019.
This role includes an unsocial hours allowance of £4,328 per annum.
Surrey Police Vacancies are advertised in parallel with Force redeployment processes, this may lead to a vacancy being withdrawn after advertising.
Diversity Statement
We are committed to creating a diverse police service, which reflects the community we serve. We value diversity and inclusion and want to attract the best people for the roles available, regardless of age, ethnicity, sexual orientation, gender, disability, social status or religious beliefs.