Vacancy Information
Do a job that matters
We’re hiring Force Control Room Operators and we want you to join us!
Surrey Police’s Force Control Room manages and coordinates police resources county wide with a single aim; to protect the public. (This is a different role to that of the Contact Centre Officer which is being advertised separately)
You’ll get a good starting salary, opportunities for progression and the satisfaction that comes from helping others. This is a 24/7 rotating shift pattern role.
Chief Constables' Message
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner
Key Responsibilities
Could this be you?
If you like a challenge and making a difference this role is for you! No two days are the same.
You will need to remain calm under pressure, be an excellent communicator and have the confidence to act assertively. You’ll need to be able to highlight risks, prioritise issues and relay information accurately in fast time. It is essential that you are able to take control and respond promptly to changing situations.
Applicants should possess a Level 2 English qualification (GCSE A*- C or equivalent). Proficient and accurate typing skills at a minimum of 30 wpm and a good working knowledge of windows based computer systems are also required.
Our teams are there when the public need us 24 hours a day, 7 days a week. You’ll need to commit to working a shift pattern covering the 24 hour period, this includes night shifts, weekends and Bank/Public Holidays such as Christmas and New Year’s Eve. Shifts are timetabled well in advance so that you can plan properly.
The role is based at our Headquarters site approximately 1.5 miles outside of Guildford Town Centre. Own transport is desirable as public transport is not readily available around shift times. We offer free onsite parking at all times.
Our site is a former stately home which enjoys views out across the Surrey Hills. The extensive grounds allow for walking and relaxation. There is also a free on-site gym which is open 24 hours.
During office hours there is a canteen serving hot and cold food as well as Starbucks Coffee. At all times we offer a fully equipped kitchen to store or prepare meals along with vending machines.
Skills & Experience
Are you eligible?
- You must be aged 18 or over on the day you submit your application – (no upper age limit)
- You must have lived in the UK for three continuous years immediately prior to application
- You must not be a member of the British National Party (BNP) or other similar organisations for example Combat 18 or The National Front
- You must not have served a prison sentence
What we offer you
- We value all our staff and provide many benefits
- Salary of £28,586* (this is inclusive of a shift allowance of £4,685 per year, for working across the 24/7 period), rising annually.
*please note the initial training course (weeks 1-6) does not attract an unsocial hours allowance. Applicants will receive £23,901 during this period and the shift allowance will be applied from week 7 onwards. - 180 hours annual leave, rising to 209 hours after 5 years’ service
- Ongoing training and development
- Career progression opportunities
Contact Details
For further information about this role please contact the Recruitment Team on resourcing@surrey.pnn.police.uk or 01483 633333.
Diversity Statement
We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.
We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.
Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police
Additional Information
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.