Vacancy Information
Division / Department - Joint Transport Service
Grade - Grade 8
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £24,552 - £26,232
Working Hours - 37.0 Hours per Week
Shift Allowance -
Politically Restricted -
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role
To provide specialist support across the entire Joint Transport Service portfolio, including administration, vehicle data and vehicle equipment in an efficient, innovative and timely manner for all Stakeholders, suppliers and customers.
Key Responsibilities
- The post holder will provide customer focused first line support in response to all Stakeholder enquiries following agreed policies and procedures. They will receive, handle and resolve all requests for support, information or advice from stakeholders to enable problem resolution or escalation to the wider JTS department as appropriate. Identify frequently asked information to be able to proactively publish the resolution on the JTS intranet to provide 24 hour self service for Stakeholders
- Effectively manage Vehicle Incident data and Telemetry administration with all Stakeholders in a timely and accurate manor. Assist and support the Driver Vehicle Management Team, JTS Management and other Blue Light Collaboration Integrated Transport Function partners maintain a level of specialist advice when required.
- Ensuring all vehicles have access to fuel at all times. Managing fuel stocks to comply with national, regional and local contingency plans. Managing the fuel management system, fuel card databases and fuel upload process ensuring mileage records are as accurate as possible to allow effective service planning and proactively identifying inaccuracies to ease service planning.
- To Support the JTS workshop function including workshop reception duties, filing, timely accurate compilation and maintenance of vehicle records, including job cards, maintenance programmes, mileage returns and output reporting.
- Design, create, maintain and update all processes and databases, ensuring that accurate information and statistics can be produced when required for operational and administrative purposes, thereby meeting operational demands and public expectations within the terms and standards of all partners within the Blue Light Integrated Transport Function.
- Analyse and quality check the data inputted into the Fleet and fuel management solutions and output in terms of vehicle, material and financial information. Producing reports to identify individual issues and trends to improve the cost effectiveness of the fleet and produce supporting KPI’s.
- Liaising with internal and external Stakeholders and partners, to ensure that all requirements are recorded and dealt with accurately and that precise information is escalated to all the Stakeholders as required.
- To assist with the development, management and interrogation of a joint vehicle telemetry solution. Investigate, analyse and identify any trends, to ensure that the appropriate correspondence and action are taken. Records need to be verified and analysed on a regular basis, as it is essential that the suspension policy is implemented where appropriate and that records of any action taken are maintained, and copied to the relevant Stakeholders and databases.
- To manage the registration, licensing and de-licensing processes of all vehicles within the JTS. To maintain the timely and accurate updating of MIDAS, London Congestion charging and other databases as required
- Undertake other duties appropriate to the grade and character of work as may be reasonably required, including specific duties of a similar or lesser graded post.
Skills & Experience
Essential Qualifications/Skills/Experience
• Educated to GCSE level including Maths & English or equivalent.
• Willingness to undertake a recognised business administration, customer service or fleet management qualification
• Intermediate to advanced knowledge and experience in Microsoft office products (Word, excel and power-point)
• Office administration role
• Highly accurate with a thorough attention to detail
• Ability to work under pressure and manage conflicting priorities ▫ Excellent oral and written communication skills
Desirable Qualifications/Skills/Experience
• High level experience of Future Vehicle Telemetry solution.
• High level knowledge of current Incident and Journey data solutions.
• Experience in transport, fleet role.
• Knowledge of force wide Insurance reporting, Communication and other electronic solutions.
• Knowledge of Finance and Procurement processes Knowledge of Data entry and data extraction.
Further Information
For mote information please contact Jessica Sayers - jess.sayers@sussex.police.pnn.uk
Additional Information
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally.
If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self-employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Diversity Statement
We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.