Vacancy Information
Division / Department - Contact and Control
Grade - Grade E
Status - Full Time
Contract Type - Secondment
Salary Grade Range - £26,109 - £29,654
Working Hours - 36.0 Hours per Week
Shift Allowance -
Politically Restricted -
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role
Are you an Excel expert? Do you enjoy working with spread sheets and data? Are you well organised and enjoy using your problem solving and organisational skills at work? If so the role of Duties Administration Officer in our Contact Management could be for you.
In this key role you'll play an essential role in ensuring that we are there when people need us.
As a Duties Administration Officer you will be responsible for ensuring our staffing levels are correct and that we identify any areas of risk quickly. You will be part of a closely knit team that ensure there is sufficient cover to manage demand within the Contact Centre, Force Control Room, Police Counters, Central Switchboard, CCTV and the Occurrence Management Unit.
In this role you'll use Excel extensively and use your planning and organising skills to good effect. You need to have the ability to think quickly and work under pressure as you'll often be required to adapt quickly to changing demands.
It's a fast paced and exciting role that offers you the ability to make a difference and be part of our team.
As a Duties Administration Officer for Contact Management you will play an essential role in making sure we are there when people need us.
Key Responsibilities
You will work with your team to ensure staffing levels are correct, risk is immediately identified and that there is sufficient cover to manage demand within the Contact Centre, Force Control Room, Police Counters, CCTV and the Occurrence Management Unit.
This is a key role and requires good problem solving, organisational and communication skills. You will ensure the use of available resources is optimised through fair roster generation and skills profiling.
Skills & Experience
You will need to be aware of legislation covering staff working time directives, service aspirations, minimum strength and Health and safety requirement.
You will need to be able to work alone and as part of a team with minimal supervision and be very organised.
You will need to be able to work under pressure and to service level agreements, and be able to identify and highlight risk to senior managers.
You will need to take responsibility and manage the allocation of annual leave and other abstractions such as sickness and training, ensuring that staffing levels are taken into consideration and maintained in line with agreed abstraction levels.
You will need to ensure that the Duty Management Systems, Aspect and departmental duties spread sheets are managed and updated at all times.
To be flexible and to be able to assist at times if critical incidents or adverse weather, and to be able to undertake other duties that are consistent with the job purpose, to contribute and support the wider Contact Management department.
It is essential that you have experience and a good understanding of Microsoft office, with an extensive understanding of Excel, as this forms the basis of how staffing levels are inputted and managed within this role.
You must have good written and verbal communication skills and the ability to work using your own initiative.
You must be good at spotting and solving problems, paying attention to detail.
You must be able to work as part of a team, both within the duties environment and the wider Contact Management Command.
Further Information
Secondment is for 6 months.
Additional Information
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally.
If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self-employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Diversity Statement
We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.
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