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Do a job that matters

We’re hiring more Contact Officers and we want you to join us.
For many people, our contact officers are the first point of contact with the police, whether it’s over the phone, or by email. Our Force Contact, Command and Control Department isn’t just call centre, it’s the start of our front line.
You’ll get a good starting salary, opportunities for progression and the satisfaction that comes from helping others.

The role

A Contact Officer plays a vital role in keeping Sussex Safe.
You’ll handle a huge variety of emergency 999 calls, non-emergency 101 calls, online and social media communications. The situations you’ll be faced with are as diverse as the communities we serve and you’ll be engaging with people of all ages and backgrounds.
Our contact officers need to be able to strike the right balance between showing empathy with every caller, while not becoming emotionally involved when dealing with sometimes difficult circumstances.
Our contact officers provide excellent customer service to members of the public and Sussex Police colleagues.

Could this be you?

If you are looking to work in a fast-paced 24/7 environment, where no two days are the same, are calm under pressure, are an excellent communicator and have the confidence to make critical decisions, this is the role for you.
You’ll need to be able to think on your feet, ask the right questions, listen for vital details, and log information quickly and accurately.
Being a contact officer is not your typical nine to five call centre role, ideally you’ll need to be able to work shifts; including nights, weekends and bank holidays. Flexible working is available Monday through to Sunday, from 08:00 to 13:00, or as a job share on the full shift pattern.

Are you eligible?

• You must be aged 18 or over on the day you submit your application – no upper age limit
• You must have lived in the UK for three continuous years immediately prior to application
• You must not be a member of the British National Party (BNP) or other similar organisations for example Combat 18 or The National Front
• Not have served a prison sentence

What we offer you

• We value all our staff and provide many benefits
• Starting salary of £23,361 plus unsocial hours shift allowance in the region of £7,200 per year
• 25 days per year annual leave, rising to 30 days depending on your length of service (annual leave based on 37 hour working week and 7.4 hour day)
• Part time working patterns after completion of training which is full time
• Ongoing training and development
• Career progression opportunities

Optional recruitment tour

We invite you to come along and see the work we do before applying for the role. We’ll take you behind the scenes to really find out what our contact officers do and how our Force Contact, Command and Control department really works.
Tours last an hour giving an insight into our technology and the chance to learn about the challenges and rewards of a typical day.
Tours are voluntary and won’t impact your application. Visit our website, click on the Recruitment Tour drop down menu and select your preferred date to book your place.

Additional information

We are looking for successful applicants to join us on intakes in February and May 2020. The role is based at our Headquarters on the outskirts of Lewes.
Successful candidates will be offered a 12 week coaching period. This is full time, Monday to Friday with a working pattern of the hours between 8am and 8pm.
The probationary period for this role is 12 months and successful candidates are required to meet the requirements in their training and tutoring period.
The role of Contact Officer is tenured for 24 months, meaning that you will not be able to start a new position within Force during this time. You may however be able to apply for roles with longer recruitment timeframes e.g. Police Constable.

Find out more about Contact Officers on our website here.
For more information about the Contact Officer shift pattern see attachment below.

Diversity statement

Sussex Police and the Force Contact Command and Control Department are committed to providing quality in the service we deliver, the career opportunities we offer our people and to increase the diversity of our workforce to reflect the community we serve.
We value diversity and inclusion and want to attract the best people for the roles available, regardless of age, ethnicity, sexual orientation, gender identity, sex, disability, social status and religious beliefs.
We want to do all we can to encourage fair and inclusive opportunities, helping us to ensure that all individuals are properly supported and represented.
We are committed to the elimination of unfair discrimination and we are determined to ensure that all our employees receive fair and equitable treatment.
We are particularly keen to hear from applicants who are from different ethnic backgrounds and experiences.