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Vacancy Information

Grade - Grade 9
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £25,062 – £27,432
Working Hours - 37.0 Hours per Week

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.


We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.


We wish you all the very best with your application.


Chief Constable Tim De Meyer & Chief Constable Jo Shiner

Key Responsibilities

A Contact Officer plays a vital role in keeping Sussex Safe.

You’ll handle a huge variety of emergency 999 calls, non-emergency 101 calls, online and social media communications. The situations you’ll be faced with are as diverse as the communities we serve and you’ll be engaging with people of all ages and backgrounds.

Our contact officers need to be able to strike the right balance between showing empathy with every caller, while not becoming emotionally involved when dealing with sometimes difficult circumstances.

Our contact officers provide excellent customer service to members of the public and Sussex Police colleagues.

Skills & Experience

If you are looking to work in a fast-paced 24/7 environment, where no two days are the same, are calm under pressure, are an excellent communicator and have the confidence to make critical decisions, this is the role for you.

You’ll need to be able to think on your feet, ask the right questions, listen for vital details, and log information quickly and accurately.

The role is based at our Headquarters on the outskirts of Lewes. You’ll need to be able to work shifts, including nights, weekends and bank holidays.

Are you eligible?
• You must be aged 18 or over on the day you submit your application – no upper age limit
• You must have lived in the UK for three continuous years immediately prior to application
• Not be a current or previous member of a proscribed terrorist organisation or group.
• Not have served a prison sentence.

Contact Details

• We value all our staff and provide many benefits.
• Starting salary of £25,062 plus unsocial hours shift allowance in the region of £8,658 per year.
• 25 days per year annual leave, rising to 30 days depending on your length of service (annual leave based on a 37 hour working week and 7.4 hour day)
• Part time working patterns after completion of training which is full time
• Ongoing training and development
• Career progression opportunities

Diversity Statement

We are only as good as our people.  It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.


We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.


We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious belief, we would love to hear from you.


Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police