Vacancy Information
Division / Department - Police and Crime Commissioner
Grade - Grade F
Status - Full Time or Happy to Talk Flexible Working
Contract Type - Permanent
Salary Grade Range - £28,062 - £32,227
Working Hours - 36.0 Hours per Week
Shift Allowance -
Politically Restricted -
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Role
The Police and Crime Commissioner for Surrey is elected to ensure that the views of the public are listened to and reflected in the policing service they receive. Public visibility and engagement are essential for the success of the Office of the Police and Crime Commissioner, which is keen to reach out to and respond to as many of Surrey’s residents as possible.
This role is focused on ensuring that residents can contact the PCC, Deputy PCC and OPCC through various channels and that correspondence is dealt with in an appropriate and timely way. The post will involve logging information and tracking correspondence, writing responses on behalf of the PCC, Deputy PCC and Office and liaising with other agencies, including Surrey Police, where an enquiry does not fall in the remit of the PCC’s office. It will also involve proactively liaising with stakeholders including MPs regarding some of the work of the PCC, DPCC and OPCC.
Key Responsibilities
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Manage the Surrey OPCC inbox and respond to standard queries and correspondence received via post, telephone, social media or face-to-face.
Maintain a database for recording queries and correspondence, monitoring progress and ensuring all identified actions are taken.
Ensure records are kept and information managed confidentially in line with data protection legislation.
Ensure correspondence is dealt with promptly, sensitively, confidentially and accurately.
Gather relevant information to assist with more complex ongoing complaints or case work.
Analyse databases for trends and highlight common themes and areas of concern.
Advise the public on the process for complaints and ensure complaints are passed to the relevant agency for handling.
Draft responses on behalf of the PCC, Deputy PCC and OPCC staff to residents and stakeholders, including MPs offices and councillors.
Assist the Communications Team in answering social media queries.
Assist the Communications Team in engagement events and surveys.
Assist the PCC and Deputy PCC at meetings with stakeholders and residents, including taking notes of agreed actions and following up on those actions.
Attend and organise PCC surgeries – this may involve evening work on a monthly basis.
Proactively engage with MPs, their offices, and other stakeholders on behalf of the PCC and DPCC to inform them of key information, updates and activities of interest.
Undertake other duties appropriate to the grade and character of work as may be reasonably required, including specific duties of a similar or lesser graded post.
Skills & Experience
Educated to A Level or Equivalent, including GCSE English
Strong written skills with the ability to write responses tailored to the audience, in letter, e-mail or social media format
Good verbal and telephone skills with an ability to respond to people in a calm and helpful manner
Ability to help organise and facilitate engagement events
Good people skills. Experience of customer service and effective engagement with different audiences would be desirable but not compulsory
Ability to use and analyse spreadsheets and databases
High level of planning and organisational skills with the ability to work under pressure, prioritise workloads and multi-task
Ability to use an empathetic approach in one-to-one contact with members of the public
Some understanding of the role of the PCC, their statutory requirements, the work of the wider office and Surrey Police in general. Where necessary, further knowledge can be provided during training
An understanding of the political context of the PCC’s role, and relevant experience in a similar environment would be desirable
Upholding the values of diversity and equality in their work
The post holder is required to successfully pass Security Check Vetting
Some weekend and out of hours work will be involved
This post is politically restricted
Further Information
For further information, please contact Sam Meyer, sam.meyer@surrey.pnn.police.uk.
We recognise that our people are balancing demanding careers with commitments and interests outside of work. We welcome applications and discussion with candidates who want to work full-time or part-time/flexible hours.
This vacancy will be based at Headquarters, Guildford.
Additional Information
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally.
If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self-employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
Diversity Statement
We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.