Division / Department - Criminal Justice
Grade - Grade E
Status - Part Time
Contract Type - Fixed Term Contract
Salary Grade Range - £22,394 - £25,963
Working Hours - 36.0 Hours per Week
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
The Force's Victim and Witness Care Unit helps victim of crime cope, and as far as possible, recover from their experience, putting in place care plans tailored to the needs of the individual. The unit also provides support to witnesses of crime, linking with other criminal justice agencies, departments and charitable organisations in order to obtain information and ensure individuals are kept informed about the case and possible attendance at court. At its heart, the Victim and Witness Care Unit is designed to allow a truly end-to-end service for victims of crime, from initial contact through to court, and beyond if needed.
This role is being advertised as a one year fixed term contract.
To help support the Unit's vision we are looking for an experienced and highly motivated caseworker to join the busy unit, who can hit the ground running to provide a high quality service to victims of crime.
You will be responsible for managing a high, demanding and complex caseload of clients, providing emotional and practical support to help victims cope and recover from their crime across the county. It is therefore essential you have your own means of transport and are prepared to use it for business travel.
You will have excellent verbal and written communication skills and know how to deal sensitively to challenging situations. You will also need to have strong casework management experience and be proficient in the use of Microsoft Office.
Skills & Experience
Obtained A-C grade GCSE or equivalent qualifications/experience
Ability to prioritise and manage your own caseload
Experience of decision making and risk management and the ability to know when to escalate a complex or challenging issue
Strong interpersonal skills and customer service approach to dealing with enquiries
Excellent verbal and written communication
Strong computer skills including the use of Microsoft Office
Proven experience of supporting victims and/or vulnerable people would be desirable
For further information about the role please contact Yvonne Hudson-Vaughan Yvonne.Hudson-Vaughan@surrey.pnn.police.uk
We recognise that our people are balancing demanding careers with commitments and interests outside of work. We welcome applications and discussion with candidates who want to work full-time or part-time/flexible hours.
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding email@example.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
If you are an internal candidate looking to apply for this role, please ensure that you discuss your application with your line manager before submitting an application. If you are conditionally offered the role your attendance record and any reasonable adjustments already in place will be discussed with yourself and your current line manager.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally. If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment.
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
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We are only as good as our people. It's really important to us that our officers and staff can be themselves in the workplace and we believe that as an organisation we'll benefit from the variety of thinking, approach and skills that diversity can bring; all of which helps us to deliver a better policing service.
We have worked really hard to create a safe, open and inclusive culture. We have a range of staff networking groups to provide specific support and advice and we are proud to be members of Stonewall and Disability Confident, and to be aligned with the Armed Forces Covenant and the HeForShe movement.
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