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Vacancy Information

Division / Department - Contact and Control Grade - Grade 7 Status - Full Time Contract Type - Fixed Term Contract Salary Grade Range - £22,677 - £24,552 Working Hours - 37.0 Hours per Week Shift Allowance - Politically Restricted - The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

The Role

To provide effective and efficient Business administration of the SmartSTORM Command & Control system, CLIPS and provide effective and efficient Administration of SmartSTORM ACPO Alarms Maintenance, together with any other applications utilised by Business Systems in support of FCCCD.

 

 

Key Responsibilities

 

                                             

Respond promptly to requests made by Operational officers to add History Markers to the Command & Control System (SmartSTORM) where members of the public and victims have been identified to be at risk of harm and Officer Safety is maintained , ensuring all information meets the THRIVE criteria/is in line with force policy. This requires a degree of negotiation and decision making with customers as not all requests meet with the criteria to add a marker.

Create and maintain the Force Action Plans (Contingency Plans) within SmartSTORM and Word documents, ensuring they are updated /checked annually by the various departmental owners of each plan.

Liaise with both departmental and divisional staff at a Supervisory level, acting as Force Point of Contact, providing guidance relating to SmartSTORM, in particular the use of Standard Operating Procedures (SOPs), Qu

Call Sign Maintenance, Keywords and Problem Orientated Policing (POPs). Configuration of those products within the application.

Monitor and action SmartSTORM IT logs using IT SupportWorks, including system issues and user access requests, liaising with IT colleagues where necessary and engagement with Departmental and Divisional personnel over changes in SmartSTORM as necessary submitted via this means.

Work with the Application & Change Manager to improve SmartSTORM functionality and implement process changes such as the introduction of the SmartSTORM platform, including Smart Call. Assist with testing and development and implementation.

Create and maintain process documents ensuring they are up to date and relevant.

Respond to requests for information and recommend solutions.

 

Undertake other duties appropriate to the grade and character of work as may be reasonable required, including specific duties of a similar or lesser graded post.

 

Receive, clarify and enter details of alarm systems from security companies and members of the public onto the alarm database in line with ACPO Security Alarms Policy.

 

Receiving and administering applications for alarms

Liaise with ACPO in matters related to Alarms

Liaising with alarm monitoring stations and attending National meetings on behalf of the Force (if required).

Communicate breaches of ACPO policy in relation to false activations and Warning Letters

Identify and remedy errors within the Alarms maintenance system

Manage Alarm Fees received in accordance with ACPO Security Alarms Policy. Provide the Finance with relevant reports as requested.

 

                              

                

 

Skills & Experience

 

 

 

 

 

 

 

       

QUALIFICATIONS:

(A minimum qualification must be included in the essential section-this must not be left blank)

Demonstrable experience of general administrative and office duties or five GCSE’s Grade C or above including English language or equivalent

 

                            

KNOWLEDGE, SKILLS & EXPERIENCE:

 

 

Excellent communication, written and oral skills.

 

Knowledge of MS Applications

 

Excellent planning and organising skills.

 

Knowledge of the SmartSTORM Command & Control System

 

Ability to assess information.

 

  

Negotiation and decision making.

  

A customer service focused approach to dealing with enquiries.

 

  

A good knowledge of or the ability to quickly assimilate a working knowledge of the 2018 NPCC Security Systems Requirements.

 

  

Further Information

Contact:

Keith Morris, Application & Change Manager, Business Systems, FCCCD, Sussex Police

Mobile 07912 896954

e-mail: keith.morris@sussex.pnn.police.uk

This vacancy will be based at Headquarters, Lewes.

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications. This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process. Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are; - vacancies in collaborated units are available to all officers and staff across both Forces - vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally. If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self-employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.

Diversity Statement

We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.