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About Us

We are AMS.  AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it.

We are currently hiring a Team Leader - Client Services (Recruitment) to join our premium airline client, located in the Atlanta, GA area.

The Role

The role of the Team Leader is to develop and deliver agreed recruitment services to the Client Services team. A key component of this role is to design and undertake innovative sourcing strategies to attract and talent pool candidates from within the market place in a cost-effective manner.

Responsible for the direct reports Recruiters and Sourcing Specialists, ensuring they are performing against set targets and providing support and information as requested. This is a key role that requires a responsive and client-facing individual.

Key Accountabilities

  • Assist the Client Services Manager to develop the sourcing strategy for each role recruited and agree the strategy
  • Interpret resourcing plans, define role requirements and develop innovative sourcing options including networking, headhunting and the use of accessing the external market using world class research tools.
  • Work with the Client Services Manager to identify areas where there are gaps within qualified candidate pools and where new candidates need to be identified
  • Ensure the qualified candidate pools are accessed to create long lists for the Client Services team
  • Produce timely and accurate activity and management information reporting
  • Produce communications to a high standard and in accordance with the clients brand guidelines if required
  • Involvement in any relevant internal presentations and evaluation/review meetings with the Client Services team
  • Identify areas of process improvement and service enhancement and communicate these to the Client Services Manager and the team
  • Create client commercial value through responsive recruitment services and the delivery of cost effective results
  • Build collaborative relationships with candidates and Client Services team and manage issues, escalating as required
  • Maintain agreed service levels with the Client Services team and ensure they are aware of how performance is tracking against the required performance levels
  • Provide a high level of candidate care and ensure frequent communication is deployed
  • Understands AMS people are a key market differentiator and is genuinely committed to the development of direct reports in accordance with the AMS charter
  • Deputize for the Client Services Manager by coordinating daily delivery meetings and highlighting issues for escalation
  • Ensure the Client Services Manager is constantly aware of any relevant issues
  • Hold an understanding of recruitment best practice tools and methodologies
  • Undertake project work as required by the Client Services Manager
  • Deploy effective recruitment delivery and attraction strategies, using all sourcing channels effectively, managing multiple campaigns
  • Keep abreast of market intelligence and industry trends (e.g., new technology, recruitment metrics, legislative changes)

Skills & Experience

  • Previous recruitment and leadership experience
  • Worked with, presenting to and solved issues for clients and candidates
  • Experience working to and achieving demanding targets, ratios and SLAs, leading, coaching and mentoring
  • Experience in the use of recruitment technology and recruitment databases
  • Experience of face to face interviewing including competency based at producing business orientated management information
  • Thorough understanding of legislation affecting area of work (e.g. age discrimination)
  • Deep knowledge in at least one market sector
  • Degree caliber or commensurate experience

Other

What you’ll get in return:

Here at AMS, you’ll get the opportunity to work on projects that integrate with our other practice areas to deliver remarkable results for our clients. You’ll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients’ most pressing talent-related challenges. You can innovate, disrupt and influence with organizations that want to transform their operations and win the war for talent.

What we offer:

  • Stretching, challenging work
  • A vibrant, diverse and collaborative culture
  • Flexible working – home working available
  • A competitive reward and benefits package including a profit-share plan.

We're a fast-growing, equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or disability.