About Us
We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 4500+ experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it.
The Role
As a key regional representative of the Performance Management Centre of Excellence, the Performance Manager - Improvement Programmes will drive data-led continuous improvement and alignment with best practice in multiple Client Services Teams (CSTs) in their region.
The primary focus of this role is to lead targeted improvement programmes across one or more accounts to address underperformance, inefficiencies, emerging compliance requirements or continuous improvement opportunities. The Performance Manager - Improvement Programmes will lead these ad-hoc change projects autonomously, guided by the strategic priorities of the CoE and Region, as set out by the Regional Head of Performance and the Regional MD. They will drive these changes by influencing and guiding CSTs and Account Dedicated Performance Managers. Additional accountabilities include implementing training and development standards among the regional members of the CoE.
The Performance Manager - Improvement Programmes will report into the Regional Head of Performance, working closely with the Client Operations Directors and other CST leaders to enable innovation and operational excellence on the accounts in their remit.
Key Accountabilities
- Experience driving operational excellence and continuous improvement through successful performance management
- Experience analyzing data with the use of metrics, benchmarks, ratios and forecasting techniques
- Prior experience leading business transformation programs, process re-engineering and change management
- Advanced analytical and logical reasoning skills; able to discern patterns within information and cut through complexity to diagnose the heart of a problem
- Skilled at storytelling with data - presenting data-driven insights in a succinct and compelling manner
- Proficient knowledge of Excel. Knowledge of Power BI or similar visualization tools.
- Demonstrated capability to manage a P&L of £ million(s). Track record of managing complex budgets successfully, driving sizeable cost reductions and efficiency gains
- Demonstrable understanding of regional regulatory, compliance and riskimplications of business decisions
- Experience of managing matrixed, remote teams
- Demonstrated ability to build a position as a trusted advisor
- Demonstrated ability to engage and influence senior stakeholders towards a course of action
- Demonstrated innovative mindset - open to new ideas, takes calculated risks, encourages diversity of thought and lateral/creative thinking within team.
- Agile and resilient in response to change or uncertainty. Able to lead a team and client through significant change.
- Experience in Talent Acquisition and RPO
- Experience in using predictive analytics to drive productivity
- Lean Six Sigma or similar
Skills & Experience
- Drive implementation of AMS-wide innovation initiatives (including SGG and standardization). Flag project opportunities to Head of Regional Performance and support prioritization of initiatives in line with regional and AMS strategic objectives.
- Develop Continuous Improvement plans with CSTs as part of the shared service.
- Advise on best practice for RFPs and new solutions - Internal Mobility, D&I, Alumni for new propositions
- Responsible for delivery and rollout of training and development standards in Region for Managers and Analysts in Performance Management CoE
- Line manage Performance Managers and Performance Analysts in team. Have regular performance and career conversations to support their development.
- Draw on extensive experience to coach team members on dealing with complex or strategic client challenges.
- Lead ad-hoc projects on a specific area across one or more accounts. e.g. roll out an initiative to address underperformance or inefficiencies on a specific account, initiate a project to respond to changing regulations, lead an improvement initiative related to a specific type of hiring or service across multiple accounts.
- Analyze performance drivers to identify and share opportunities for metric–led continuous improvement within accounts and agree with CST leaders how best to achieve them - including automation, improvements to standard processes and methodologies, sharing of best practice, opportunities to extend scope of service or use Talent Collective related to CI initiatives.
- Particular attention and support provided to PM’s on accounts going through implementation or transformations
- Support CST’s with the collation and governance of strategic account plans.
- Successful delivery of Simplification, Globalization and Growth transformational changes pertaining to performance management of accounts in remit
- Creation of Continuous Improvement plans with SMART targets for accounts in remit. Periodic update of CI plans through accurate interpretation of data analyses and sharing insights with CST leaders.
- Demonstrable, successful implementation of CI plans against quantitative targets, supplemented by qualitative feedback from CST and Client stakeholders.
- Demonstrable instances of process re-engineering or robotic process automation to improve efficiency of accounts in remit
- Oversee the standardized rollout of upskilling and training program for Account Based Performance Managers and Performance Analysts in region.
- 100% of direct reports' development plans uploaded to Workday by Q2
Other
We're a fast-growing, equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or disability. AMS is committed to Equal Opportunities and welcomes applications from all sections of the community