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About Us

Do you want to join a company where Talent Acquisition is what it’s all about?  Do you want to work for a company that values your perspective and contributions to finding great talent, yet are open to continual learning and enhancing your professional capabilities?  Are you focused on the opportunity to be a part of a global firm, yet able to stay physically remote? 

We are AMS, a global total workforce solutions firm founded in 1996.  And we are growing in numerous ways and opportunities for all functions around Talent Acquisition and Human Capital solutions.  With over one hundred clients globally, who we support in traditional and innovative ways, we are looking for amazing people to join us on the journey.  You should share your career and personal aspirations with us, and let’s see if we can help now…or in the future!  

We are hiring a Senior Manager of Client Services to be part of a global solution supporting our Consumer Products client, Kimberly-Clark.  This role can be based remotely within the U.S. and is an excellent opportunity to be part of a global organization whose products, including Kleenex, Huggies, and Cottonelle are well known brands in over 175 countries.

What you’ll get in return

Here at AMS, you have the opportunity to work on projects that integrate across our practice areas, supporting and innovating delivery for our clients. You’ll be part of a team with global capabilities and setting a new direction for us in terms of how we creatively solve our clients’ most pressing talent-related challenges. You can innovate, disrupt and influence with organizations that want to transform their operations and win the war for talent.

  • A vibrant, diverse, and collaborative culture with a global mindset
  • Exposure, experiences, training, and investments in innovative TA resources
  • High value and challenging work
  • Flexible working – home working options
  • A competitive reward and benefits package

Your Opportunity

As an AMS Senior Manager aligned to this client’s solution, you will take ownership for the recruitment delivery and relationship management for Kimberly-Clark, ensuring all quality thresholds and KPIs are met, client satisfaction targets are achieved and value is generated for AMS. Responsible for all aspects of your team’s development, delivering an effective and efficient service in line with client expectations.  This role is expected to hold and work to maintain a sound level of specialist/technical expertise (i.e. sourcing strategies, recruitment models, best practice recruitment). You will also work closely with Client Director to identify and progress business and account development and overall continuous improvement.

Key Accountabilities

  • Liaise with senior contacts within the client to develop and maintain business plans, recruitment plans and organizational structures
  • Manage senior stakeholders in fast-moving, complex and difficult client environments enhancing AMS’ reputation within the business
  • Support the Managers in the resolution of complex and contentious situations / issues with clients
  • Understand AMS people are a key market differentiator and is genuinely committed to the development of direct reports and wider team
  • Determine resources required to achieve delivery targets, define these in collaboration with Managers and manage the allocation of these
  • Lead both on-site and offsite teams, driving the team to ensure that productivity, account profitability and customer satisfaction are priorities at all times
  • Solid understanding of the contract and managing the scope, governance and compliance of the contract through team activity
  • Use data appropriately to make sensible decisions with both the team and the client
  • Deliver continuous improvement projects and client specific projects
  • Develop targets, budgets and SLAs (i.e. around: effectiveness, timeliness, candidate quality, delivery of recruitment services & customer satisfaction).
  • Lead teams (Managers or direct reports) in the delivery against targets, budgets and SLAs
  • Responsible for spotting business development opportunities and engaging with the Client Director.
  • Hold sound knowledge of recruitment model options and design in order to promote the benefits of an RPO solution to the client
  • Keep abreast of market intelligence and industry trends (i.e. new technology, recruitment metrics, legislative changes) and use this insight to develop resourcing plans
  • Act as a Trusted Advisor to clients and team on resourcing related matters

What we need from you for this role

  • 5+ years of leadership experience, including experience managing, coaching and developing people managers
  • Deep knowledge of more than one market sector
  • Recognised as a ‘trusted advisor’ by senior stakeholders and HR / Resourcing leads
  • Ability to liaise with and influence all levels of management to agree a change of direction or new process
  • Experience of managing, coaching and developing people managers
  • Experience of developing and delivering recruitment strategies and processes to improve outcomes (e.g. decreased time to hire, increased quality of hire)
  • Experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment
  • Experienced at producing business orientated management information and interpreting this to draw conclusions and make recommendations
  • Subject matter expertise, knowledge of local recruitment practices along with the ability to use market intelligence and analyze market trends to provide insights to clients
  • Experience in the use of recruitment technology and recruitment databases

 

We're a fast-growing, equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or disability.

Whether this role or another consider joining AMS, where you can help us enable our client’s organizations to thrive in an age of constant change by building, reshaping, and optimizing their workforces. Today our services include talent acquisition and contingent workforce management, internal mobility and skills development, and bespoke advisory services for talent and technology requirements. Our solutions are delivered by a team of 4500+ experts who live our passionate, bold, and authentic values. Our collective objective is to help our clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we would be delighted to have you consider joining our journey.