About the role
At AMS we value authenticity, bold ideas and passion for recruitment. We are looking for agile and quality-oriented people, who strive to build best-in-class recruitment solutions. We value our employees’ ability to withstand challenges and work out creative solutions.
Take the opportunity to work with prestigious Clients from various industries and to be with the project from day one! You will work in inspiring environment, among supportive and brave people learning from each other.
The purpose of the role is to take ownership for the recruitment delivery, relationship management of a specific business function within a client ensuring all quality thresholds and KPIs are met, client satisfaction targets are achieved, and value is generated for AMS.
The role holder is responsible for their team’s achievement of recruitment delivery targets and KPI’s, (both quantitative and qualitative) whilst successfully achieving the agreed budget. The Manager – Client Services is responsible for building strong relationships with key client contacts, drives client satisfaction and best practice.
The Manager – Client Services is responsible for all aspects of their team’s development, delivering an effective and efficient service in line with AMIS and client expectations. The Manager – Client Services is expected to hold and work to maintain a sound level of specialist/technical expertise (e.g., sourcing strategies, recruitment models, best practice recruitment).
You will be responsible for
>Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the requirements and set expectations accordingly.
>Manage senior stakeholders in fast-moving, complex and difficult client environments enhancing AMS’ reputation within the business acting in an advisory capacity.
>Partner senior client stakeholders to define resourcing strategies and plans that meet medium to long term client objectives and enable AMS to plan ahead.
>Manage a team of recruiters to achieve delivery targets and contractual SLAs by providing objectives, direction and continual feedback on progress.
>Accurate hiring and financial forecasting and a deep understanding of the team productivity to enable resource management.
>Build effective communication channels between the client and the account team strengthening the relationship between AMS and the client.
>Act as a Trusted Advisor to clients and team on resourcing related matters.
>Manage scope creep and escalate accordingly to the senior manager/head of the account.
>Ensure data accuracy and review and analyse data to drive team performance
>Driving the team performanc to ensure that productivity, account profitability.
>Deliver continuous improvement projects and client specific projects.
>Identify areas of process improvement, service enhancement and opportunities to increase the scope of the service and communicate these appropriately to relevant parties. Support and/or manage the implementation of changes.
>Hold sound knowledge of recruitment model options and design in order to promote the benefits of an outsourced solution to the client.
>Keep abreast of market intelligence and industry trends (e.g. new technology, recruitment metrics, legislative changes) and use this insight to develop resourcing plans.
>Responsible for spotting business development opportunities and engaging with the Senior Manager/ Head of Client Services.
To be successful in this role, you should have
>Experience in people management and development.
>Ability to liaise with and influence all levels of management to agree a change of direction or new process.
>Experience of presenting to and solving issues for senior clients (e.g. HR Leaders, Heads of Business) and gaining their agreement to a course of action.
>Experience of developing and delivering recruitment strategies and processes to improve
>Experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment.
>Deep knowledge of at least one market sector.
>Experience at producing business orientated management information and interpreting this to draw conclusions and make recommendations.
>Subject matter expertise, knowledge of local recruitment practices along with the ability to use market intelligence and analyse market trends to provide insights to clients.
>Experience in the use of recruitment technology and recruitment databases.
>Thorough understanding of legislation affecting area of work (e.g. age discrimination, employment risks for contractors) and ability to guide and advise clients on legislation.
>Experience in tracking record of managing complex, high-profile recruitment projects and multiple campaigns.